Delivery FAQs

Where do you ship to?

We ship Australia wide! We don't ship internationally right now, but we’re working on it!

What are your order processing times?

We endeavour to process your order within 48 hours with the exception of weekends, public holidays, sales events, Christmas and New Year periods.

How can I track my order?

After placing your order, you will receive a confirmation email with the tracking details. These details will be visible once your order has been shipped.

How long will it take for my order to arrive?

Orders are despatched from Sydney and usually take 1-5 business days to arrive. Delivery to remote areas may take longer. Delivery time is from time of despatch, not the time you placed the order.

Can I request a delivery date?

We know you can’t wait to receive your order so if you need it before a certain date, we will do our best! Contact us first via with ‘Requested Delivery Date’ in the subject line and we will advise whether this is possible. Unfortunately, we cannot guarantee delivery dates or refund the order if it not delivered by the requested date.

Important notes about your delivery

Please make sure you enter the delivery details correctly as we cannot redirect your order to another address.

If you are having your parcel delivered to your work address, please include the company name so it is easier for us to find you. 


Returns FAQ

Returns Policy

We hope you love your purchase but if for any reason you are unhappy with it, you may return any item within 30 days of purchase provided it is in the same condition as received (not tampered with or opened). KYLA will only refund the amount for the product returned (excluding shipping fees). The customer is responsible for any delivery charges on returned goods unless the item(s) are faulty or damaged on arrival.

How to return an item

Just send it back to us with the invoice included and the return section filled out. Please send to:

Att: KYLA Returns
Unit 1, 47-53 Moxon Rd
Punchbowl NSW 2196

Refunds are processed within 7 working days of receipt and may take another few days to show up in your account. We cannot refund the postage costs of sending the item back to us.

What if my item is faulty?

All products are checked for quality before despatch, and while we try our best to ensure that all products are delivered to you in perfect condition – the product may be damaged in the delivery process. If your item is damaged in transit, please contact prior to making the return. If possible please attach photos of the damage to support your claim.