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PRODUCTS & GENERAL ENQUIRIES

In a word: no. But we’re glad you asked because it’s a common misconception.

Hemp, CBD and marijuana are not the same things. Marijuana and CBD both contain the plant’s
psychoactive component tetrahydrocannabinol (THC).

Hemp seed oil, on the other hand, is derived from the marijuana plant but doesn’t contain this psychoactive compound.

Long story short: hemp seed oil contains all of the good stuff to nourish your skin but won’t
make you feel ‘high’.

All Kyla products are vegan, except for our Kyla Klever hemp-infused multi-balm which contains beeswax. We chose to add beeswax to Kyla Klever due to its superior anti-allergenic and skin-soothing properties; it’s one of the reasons this product is so klever.

Absolutely not. Wouldn’t dream of it. We love all fur babies, big and small.

We are proud to say that all of our products are Aussie-made. 💪 Kyla Skincare is based in Sydney, Australia.

First of all: congratulations! We are so excited for you. Second of all: yes, Kyla products are safe to use during pregnancy. However, if you have any concerns, please have a chat with your GP who can provide advice tailored to you.

Kyla products are packed with anti-inflammatory, skin-soothing ingredients. Like all new skincare, you might experience a slight tingling sensation on your first use.

That said, we are all unique and so is our skin. Before starting on your Kyla Skincare journey, we recommend doing a patch test (on an area that isn’t your face!) at least 48 hours before diving in as normal.

If your skin is particularly sensitive or if you have been diagnosed with a skin condition such as psoriasis, eczema or rosacea, please speak to your doctor or dermatologist to get the all-clear.

All Kyla products contain wonder-ingredient hemp seed oil to help skin feel less irritated, deeply soothe and nourish blemish-prone skin. Hemp seed oil helps to regulate oil production and can prevent pores from becoming clogged in the first place. Kyla Klear also contains Australian olive green clay to help nix acne-causing dirt, grime and toxins.

If you have been diagnosed with acne, Kyla is likely to help but won’t necessarily cure it alone.
Our products are a great place to start on your skincare journey.

Morning and night, every single day. Promise?

SHIPPING

Right now, Kyla is only available Down Under, but oh man, we are working so hard behind the
scenes to get our products to our international friends. Watch this space. 👀

Can’t wait to get our products in your hot little hands? After placing your Kyla order, you’ll receive a confirmation email with all of the tracking deets. These will become visible once your order has been shipped.

A confirmation email should land in your inbox not long after placing your Kyla order.

Can’t find it? Step one: check your junk, spam and promotions folders to see if it’s lurking in there. Step two: if it’s still MIA, please email customerservice@kylaskincare.com.au so we can double-check your details.

All orders are dispatched from Sydney and will usually take around 1-5 days* to arrive at your door. Delivery to remote areas can take a smidge longer, but trust us, your Kyla order is coming in hot.

Check out our ultra-detailed returns policy here.

*This estimate is from the time of dispatch, not the time of order.

RETURNS, REFUNDS & EXCHANGES

We have a feeling that you’re gonna love Kyla. However, if you do need to send something back, you can return new and unused products within 30 days of purchase.

Items must be purchased from Kylaskincare.com.au to be eligible for return. Items must be returned in their original condition. No refund can be issued for products that have been used, tampered with, or opened.

Kyla will refund the purchase cost of the item(s) minus shipping and handling charges. The customer is responsible for any delivery charges on returned goods, unless the product was faulty or damaged on arrival.

Read the ins and outs of our returns policy here.

PAYMENT OPTIONS

We accept payment via PayPal, Apple Pay, Afterpay or credit card using Visa, Mastercard or Amex.

CONTACT US

Ah, no. Regretfully, we cannot accept queries via smoke signal. But we’ll let you know if anything changes.

Drop us a line here. We’d love to help.

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