SHIPPING DELAYS OVER CHRISTMAS BREAK + FREE SHIPPING OVER $50

WHERE DO YOU SHIP TO?

We ship Australia wide! We don't ship internationally right now, but we’re working on it!

WHAT IS YOUR ORDER PROCESSING TIMES?

We endeavor to process your order within 48 hours with the exception of weekends, public holidays, sales events, Christmas and New Year periods.

HOW CAN I TRACK MY ORDER?

After placing your order, you will receive a confirmation email with the tracking details. These details will be visible once your order has been shipped.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Orders are dispatched from Sydney NSW and usually take 1-5 business days to arrive. Delivery to remote areas may take longer. Delivery time is from time of dispatch, not the time you placed the order.

CAN I REQUEST A DELIVERY DATE?

We know you can’t wait to receive your order so if you need it before a certain date, we will do our best! Contact us first via customerservice@kylaskincare.com.au with ‘Requested Delivery Date’ in the subject line and we will advise whether this is possible. Unfortunately, we cannot guarantee delivery dates or refund the order if it not delivered by the requested date.

IMPORTANT NOTES ABOUT YOUR DELIVERY

Please make sure you enter the delivery details correctly as we cannot redirect your order to another address.

If you are having your parcel delivered to your work address, please include the company name so it is easier for us to find you.

AUTHORITY TO LEAVE YOUR DELIVERY IN A SAFE PLACE

If you choose to check this option when checking out, please note that we will leave your parcel in a safe place if one is available, otherwise you may need to pick your item up from a local post office if you are not available to collect item at your delivery address.


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